Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
The Feedback Dashboard will allow you to get access to useful information and insights relevant to the Feedback add-on you're using with your…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version! Before…
