The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out how you and your Team can save time with eDesk through automation!
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
