Watch this video and find out how you and your Team can save time with eDesk through automation!
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Wix Is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without either…
Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
