Mark Waiting tickets as Resolved after a certain amount of time
Setting Service Level Agreement (SLA) Targets
The Live dashboard: A real-time view of your account
Setting up your Company details
How to turn on Dark mode
Intro to Templates (video)
Spotlight on the Templates (video)
Configuring your eBay channel settings
Changing the ticket status and scheduling a message response
Auto-responding during busy times
Tickets Insights
Spotlight on Manual Usage Templates (video)
Responding with Snippets (video)
Replying in Bulk (video)
Speak with one of our agents or email us.