eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
What are the benefits of using an eCommerce help desk like eDesk?
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
