eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
