eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
