eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
