eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
