eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
