eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
