eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
