Your customers have a number of ways to change or reverse their purchases when they buy through TikTok Shop. The good news is that it's simple…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
