You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Customer support in one place, not all over the place! Get started with eDesk now!
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
