Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
