It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
