The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
