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Demo Video: Never heard of eDesk? Start here!

In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.  

The eDesk Feedback Onboarding Guide

Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!

Troubleshooting: Revoking access to existing software

When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…

Connecting Cdiscount with eDesk

Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…

Connecting Octopia Marketplaces with eDesk

Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…

Connecting Marjane Maroc with eDesk

Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…

How the new Octopia API will affect your current Cdiscount integration

The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…

Connecting Ramsay Santé with eDesk

Ramsay Santé is Europe’s leading provider of private healthcare, serving 10 million patients across 443 facilities in France, Sweden, Norway,…

Connecting Gmail to eDesk

Connecting Gmail to eDesk couldn't be easier. In this guide, we'll show you how to connect your Gmail account in eDesk - in less than 10 seconds! Before…

Deliver multi-language support with AI Translation

AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…

Introducing AI Smart Reply: your Support team’s new best friend!

Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…

How to get started with eDesk's AI

eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…

AI Responses: Choosing between Agent Assist and HandsFree

Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…

Transforming your responses to customers with AI Composer

Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…

Language detection for AI Assist suggestions and Handsfree automatic replies

eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…

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