The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
