The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
