Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
