Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Brightpearl is the number one Retail Operating System for e-commerce, multichannel retail brands and wholesalers. Connecting your Brightpearl…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…
In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
