The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
