Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Customer support in one place, not all over the place! Get started with eDesk now!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
