Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Customer support in one place, not all over the place! Get started with eDesk now!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
