eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
