You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
