Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Create a Manual Usage Template to help your teams respond to customers quickly.
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Mirakl is the leading marketplace platform provider, that powers some of the world's best know marketplaces. Connecting your Mirakl account…
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
