You may want to add internal notes to your tickets in eDesk for reference or to help people out.
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
