Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
