The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
What are the benefits of using an eCommerce help desk like eDesk?
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
