The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
