The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
