Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
