The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
