Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The Content Hub is powered by Ava and is essentially “Ava’s bookshelf”. This is where all material that Ava uses to answer customer questions…
Customer support in one place, not all over the place! Get started with eDesk now!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
