Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
eDesk's Ava chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
Customer support in one place, not all over the place! Get started with eDesk now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
