You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
