eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
AI Assist are some of the AI features used when responding to customers. It includes Smart reply, Agent Assist and the composer and all these…
