Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
