The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
