In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
