This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Customer support in one place, not all over the place! Get started with eDesk now!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Watch this video and find out how you and your Team can save time with eDesk through automation!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
