This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Customer support in one place, not all over the place! Get started with eDesk now!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Watch this video and find out how you and your Team can save time with eDesk through automation!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
