Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Magento is a popular eCommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
