Setting Service Level Agreement (SLA) Targets

Setting up your Company details

The Live dashboard: A real-time view of your account

Mark Waiting tickets as Resolved after a certain amount of time 

Blocking feedback requests for products, orders and customers

Understanding your AI Agent activity log

Adding Notes on Aircall

Boost your sales with eDesk’s Pre-sales feature

Adding Users

Customizing the display in your eDesk Mailbox