We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
