It's easy to manage all of your Shopify orders in eDesk, where you can support refunds and cancellations, and create replacement orders for…
Your customers have a number of ways to change or reverse their purchases when they buy through TikTok Shop. The good news is that it's simple…
Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Connecting your Shopify account will allow your messages, orders, and order information to flow directly into eDesk. All messages will continue…
TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
