The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
