Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Customer support in one place, not all over the place! Get started with eDesk now!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
