If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Bol.com is the biggest online retailer in the Netherlands and Belgium, selling a wide range of products, including books, electronics, clothing,…
Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
