The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Connecting Gmail to eDesk couldn't be easier. In this guide, we'll show you how to connect your Gmail account in eDesk - in less than 10 seconds! Before…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
