The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
