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Creating signatures

By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…

The Company Settings in eDesk

Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…

Setting up your Company details

The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…

What's new in eDesk?

Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…

Product Demo: eDesk (video)

eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…

Demo Video: Never heard of eDesk? Start here!

In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.  

The eDesk Onboarding Guide

Customer support in one place, not all over the place! Get started with eDesk now!

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…

Product Demo: eDesk simplifies eCommerce Customer Support (video)

What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.   

The eDesk Feedback Onboarding Guide

Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!

Subscription Page

We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…

Inviting Users (video)

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.  

eDesk Mailbox Tour

Welcome to eDesk, the future of eCommerce Customer Support!   This help file will guide new eDesk users through the Mailbox and help them…

Using Auto-Translation to support international markets

eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…

Connecting Marjane Maroc with eDesk

Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…

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