Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Multi-Factor Authentication (MFA),…
If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Connecting Gmail to eDesk couldn't be easier. In this guide, we'll show you how to connect your Gmail account in eDesk - in less than 10 seconds! Before…
