Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
You'd like to use eDesk Chat with a Chatbot but don't know where to start? Or perhaps you already use an eDesk Chat widget and now want to add…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
