Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
