If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
