Connecting Outlook to eDesk couldn't be easier. In this guide, we will look at how to connect your Outlook account in eDesk super quickly using…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
