In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
