In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
AI Assist are some of the AI features used when responding to customers. It includes Smart reply, Agent Assist and the composer and all these…
