Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. This…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Connecting Outlook to eDesk couldn't be easier. In this guide, we will look at how to connect your Outlook account in eDesk super quickly using…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. By connecting your Etsy account…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
You may have seen the following banner appear at the top of your account:
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
