This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
