How to Read/Unread Tickets

Marking as Important & Favouriting tickets

Mark Waiting tickets as Resolved after a certain amount of time 

Customizing the display in your eDesk Mailbox

Adding limited access Read-only users to your account

Updating tickets in bulk

Resolving Tickets (video)

Creating tickets (video)

Deleting Tickets

Tickets Insights

Troubleshooting: Contact Form tickets

Troubleshooting: Why are my tickets not imported?

Merging Tickets

Snoozing tickets

Assigning tickets in eDesk