How to Read/Unread Tickets

Smart Inbox

Marking as Important & Favouriting tickets

Mark Waiting tickets as Resolved after a certain amount of time 

Resolving Tickets (video)

Adding limited access Read-only users to your account

Deleting Tickets

Tickets Insights

Creating tickets (video)

Troubleshooting: Contact Form tickets

Troubleshooting: Why are my tickets not imported?

Updating tickets in bulk

Merging Tickets

Snoozing tickets

Assigning tickets in eDesk