This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
