How to Read/Unread Tickets

Mark Waiting tickets as Resolved after a certain amount of time 

Resolving Tickets (video)

Adding limited access Read-only users to your account

Deleting Tickets

Creating tickets (video)

Tickets Insights

Troubleshooting: Contact Form tickets

Troubleshooting: Why are my tickets not imported?

Updating tickets in bulk

Marking as Important & Favouriting tickets

Merging Tickets

Snoozing tickets

Assigning tickets in eDesk

Creating new tickets and external emails