Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Customer support in one place, not all over the place! Get started with eDesk now!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
