In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
