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Chat Insights (including chatbots)

Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

AI powered summaries

Feedback Overview

Spotlight on the eDesk Insights (video)

Feedback Dashboard

Spotlight on the Mailbox View (video)

Intro to the Mailbox - Overview (video)

The Smart Inbox (video)

Using Profiles to set up AI personalities for your Chatbots and Smart reply

What is eDesk home?

Your chatbot's up and running! Now monitor and manage it

CSAT for Chatbots

Introduction to eDesk's chatbot (with Profiles)

  • Getting started
  • Mailbox set up
  • Getting started
  • User and Company settings
  • Company settings
  • User Permissions
  • eDesk connections
  • Linking Channels
  • Link eDesk Talk
  • Link WhatsApp
  • Link your social media
  • Link your email accounts
  • Link your voice services
  • Link your webstores
  • Link your marketplaces
  • Link your marketplaces
  • Link your webstores
  • Link your social media
  • Link your email accounts
  • Link your integrations
  • Organizing your Mailbox
  • Customize your interface
  • Customize your interface
  • Organize your tickets
  • Smart Tools
  • Templates
  • Design automated templates
  • Create automated responses
  • Set up automated processes
  • eDesk AI
  • eDesk AI - with Profiles
  • Explore eDesk AI
  • Feedback
  • Feedback Basics
  • Getting Started
  • Creating Feedback Rules
  • Feedback Reporting
  • Customer View
  • Intro to Customer View
  • Chat
  • Chat settings
  • Chatbot
  • Getting started
  • Knowledge Base
  • Getting started
  • Reporting
  • Measure your performance
  • Billing and Admin
  • Your subscription details
  • Your account settings
  • Video Library
  • eDesk Classroom videos
  • eDesk Intro To videos
  • How to videos
  • Onboarding videos
  • Product demo videos
  • Webinar videos
  • Feature spotlight videos
  • eDesk Quick Tips videos
  • Troubleshooting
  • Marketplaces and Webstores
  • General Troubleshooting
  • Email and Social media
  • Tickets Troubleshooting
  • Best Practices
  • eDesk Best Practices
  • What's new?
  • Discover what's new in eDesk!

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