In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk's Insights tool provides reports on the customer service you deliver through eDesk to give you a better understanding of how your team,…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
