Chat Insights (including chatbots)

Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

AI powered summaries

Feedback Overview

Spotlight on the eDesk Insights (video)

Feedback Dashboard

Spotlight on the Mailbox View (video)

Intro to the Mailbox - Overview (video)

The Smart Inbox (video)

Using Profiles to set up AI personalities for your Chatbots and Smart reply

What is eDesk home?

Your chatbot's up and running! Now monitor and manage it

CSAT for Chatbots

Introduction to eDesk's chatbot (with Profiles)