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Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Spotlight on Auto-Reply Templates (video)

Responding with Templates (video)

Webinar: Message Rules (video)

Auto-responding to messages containing keywords

Spotlight on the Templates (video)

Spotlight on Smart Tools (video)

Intro to Templates (video)

Auto-responding during busy times

Auto-responding to common queries

5 Manual Usage Templates you need to create in eDesk!

Rule-Only Templates: Automate common replies using Message Rules

What are the best practices for creating a 5-star customer experience?

10 Message Rules you need to create in eDesk!

Using Out of Office Templates in eDesk

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