eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
