In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Watch this video and find out how you and your Team can save time with eDesk through automation!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
