Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
You may have seen the following banner appear at the top of your account:
ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in…
