Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Spotlight on Auto-Reply Templates (video)

Responding with Templates (video)

Webinar: Message Rules (video)

AI powered summaries

Auto-responding to messages containing keywords

Spotlight on the Templates (video)

Transforming your responses to customers with AI Composer

Introducing AI Smart Reply (with Profiles)

Spotlight on Smart Tools (video)

Intro to Templates (video)

Auto-responding during busy times

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Getting Started with eDesk's AI (with Profiles)

Auto-responding to common queries