Auto-Reply Templates: Set Customer Expectations & Protect SLAs
Spotlight on Auto-Reply Templates (video)
Responding with Templates (video)
Webinar: Message Rules (video)
AI powered summaries
Auto-responding to messages containing keywords
Spotlight on the Templates (video)
Transforming your responses to customers with AI Composer
Introducing AI Smart Reply (with Profiles)
Spotlight on Smart Tools (video)
Intro to Templates (video)
Auto-responding during busy times
Using Profiles to set up AI personalities for your Chatbots and Smart reply
Getting Started with eDesk's AI (with Profiles)
Auto-responding to common queries
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