eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Engage your website visitors with a smooth chat experience using eDesk Live Chat. This help file will guide you through the Widget Settings…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
