Setting Service Level Agreement (SLA) Targets

The Live dashboard: A real-time view of your account

Mark Waiting tickets as Resolved after a certain amount of time 

Setting up your Company details

Blocking feedback requests for products, orders and customers

Understanding your AI Agent activity log

Adding Notes on Aircall

Boost your sales with eDesk’s Pre-sales feature

Customizing the display in your eDesk Mailbox

Adding Users