We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
