We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
