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Using Auto-Translation to support international markets

eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…

Auto-translation for Live Chat

eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…

Setting up Auto-translation in eDesk

Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…

Deliver flawless multi-language support with eDesk AI Translation

eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…

Language detection for AI Assist suggestions and Handsfree automatic replies

eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and easy to set up to suit your requirements.  This help file will guide you through the different…

European VAT for eCommerce

If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…

Connecting ManoMano with eDesk

ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in…

The eDesk Add-Ons

eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience.  This…

Intro to AI (video)

eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…

Connecting Allegro with eDesk

Allegro is a Polish online e-commerce platform that enables you to create an online store and sell products.  Connecting your Allegro account…

Spotlight on the eDesk Insights (video)

In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.   

Subscription Plans

Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…

Glossary of Industry Terms

This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…

Webinar: Message Rules (video)

In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.  

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