Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
