HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…