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Assigning Tickets (video)

You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.  

Mentioning Agents (video)

You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.  

Leaving Internal Notes (video)

You may want to add internal notes to your tickets in eDesk for reference or to help people out.  

The Smart Inbox (video)

The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…

Replying in Bulk (video)

The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.  

Resolving Tickets (video)

You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…

Inviting Users (video)

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.  

Demo Video: How to get started

eDesk is the only customer support help desk built exclusively for eCommerce.   

Demo Video: eDesk Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Demo Video: Never heard of eDesk? Start here!

In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.  

Requesting Amazon reviews

The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…

Making and Receiving calls on Aircall

Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…

Adding Tags on Aircall

Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…

Adding Notes on Aircall

Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…

Add Channel: Aircall (video)

In this video, we will demonstrate how you can easily link your Aircall account to eDesk.

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