Intro to Message Rules (video)
Spotlight on Smart Tools (video)
The eDesk Onboarding Guide
AI Sample Policies
The 5 step guide to setting up your eDesk Mailbox
Deleting Tickets
Respond faster with Snippets
Setting up a Knowledge base
Using Tags in eDesk
Using Tag Groups in eDesk
How to turn on Dark mode
Reduce spam and system messages in your Mailbox
Configuring your eDesk Mailbox
Customizing the display in your eDesk Mailbox
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