Intro to Message Rules (video)

Spotlight on Smart Tools (video)

The eDesk Onboarding Guide

AI Sample Policies

The 5 step guide to setting up your eDesk Mailbox

Deleting Tickets

Respond faster with Snippets

Setting up a Knowledge base

Using Tags in eDesk

Using Tag Groups in eDesk

Using Tag Groups in eDesk

How to turn on Dark mode

Reduce spam and system messages in your Mailbox

Configuring your eDesk Mailbox

Customizing the display in your eDesk Mailbox