This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Customer support in one place, not all over the place! Get started with eDesk now!
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
