This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Customer support in one place, not all over the place! Get started with eDesk now!
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
