This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
